Voxuy

Voxuy is a sales and bank slip recovery tool with WhatsApp automation. Through it, you can automate and personalize messages to send to your customers.

The integration between Guru and Voxuy helps you to:

• Send sales recovery notifications to the Voxuy platform; and

• Activate conversion funnels in the target tool according to the status of the received sale.

On this page:

• Automatic Integration

• Manual Integration

• Voxuy Communication Channels

Automatic Integration

In this integration mode, you access the Voxuy desktop app on your computer and log in to your Digital Manager Guru account so that all configurations are made automatically.

Steps:

1 - Open the Voxuy app on your computer by entering your username and password.

2 - In the left side menu, access Settings and then click Integrations.

3 - Select Digital Manager Guru.

4 - In Automatic Integration, enter your access credentials to your Guru account to activate the integration automatically¹.

¹ If you prefer, you can configure the integration manually.

5 - The integration has been successfully activated if the Digital Manager Guru logo appears in the "Integrated" section.

Manual Integration

In this integration mode, you get the URL in Voxuy to send sales notifications and manually configure a webhook in your Guru account.

To activate manual integration with Voxuy, you must perform the following 3 steps.

Step 1: Get Return URL

In this step, you must access the Voxuy desktop app on your computer to get the Postback URL.

Steps:

1 - Open the Voxuy app on your computer by entering your username and password.

2 - In the left side menu, access Settings and then click Integrations.

3 - Click Digital Manager Guru.

4 - Copy and store the URL for postback.

Step 2: Configure Webhook

In this step, you must access your Guru account (Settings » Webhooks) and configure an e-ticket, sale, or subscription webhook to send notifications to BotConversa.

When creating the Webhook, remember to:

1. Select: if the webhook is for subscriptions, select the subscription status; if the webhook is for e-tickets, select the e-ticket status; if the webhook is for sales, select the sales status;

2. Name: enter the name of your Webhook;

3. URL: enter the Webhook URL, obtained in step 1 - item 7;

4. Simultaneous sends: select simultaneous sends;

5. Status: select all desired sales statuses; subscription statuses or e-ticket statuses;

6. Filter by: check filter by all, Marketplaces or Products ⁽¹⁾;

7. Toggle the Active button to the on position.

^{(1) By choosing to filter by "all" or "marketplaces", any new product created will automatically be associated with the webhook.}

Check the complete step by step guide:

How to configure a subscriptions, e-tickets or sales webhook.

Step 3: Configure API Token

In this step, you must generate an API Token in Guru to enter into your Voxuy account.

Steps:

1 - Access the Guru admin with your username and password.

2 - In the top right menu, click on My Profile.

3 - Click on the API Tokens. tab.

4 - Under API Tokens, click on Add.

5 - Enter the name for the API Token.

6 - Next, copy and store the API Token.

7 - Access the Voxuy app and click Integrations.

8 - In Integrated, click Digital Manager Guru.

9 - In the API Token field, paste the value copied in step 3 - item 6.

Voxuy Communication Channels

Voxuy offers support for issues related to the WhatsApp sales funnel, message automation for bank slip, pix, and abandoned cart recovery, as well as conversion metrics dashboards.

If you need technical or operational assistance directly from the platform, use the official channels below:

• Chat/WhatsApp Support: support takes place directly through the official chat - business hours are Monday to Friday, from 9 AM to 5 PM, and Saturday, from 9 AM to 1 PM (BRT / UTM-3), via WhatsApp (11) 9 3619-4986;

• Email Support: for formal requests or technical questions about integrations, send a message to suporte@voxuy.com - response time is up to 24 business hours; and

• Help Center and Resources: access the official knowledge base to find video tutorials and detailed articles on how to set up your funnels and connect your sales platform.

More Resources