At Guru, you have access to tutorials available in the help center, specialized service and support via chat, WhatsApp and email, from Monday to Friday (business days) and video tutorials.
You can access the frequently asked questions (FAQ) page, where you can clarify your doubts simply and quickly.
On this page:
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Where to find help
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Service hours
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Guru Academy
Where to find help
To help you have the best experience and make the most of the platform, we offer:
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Tutorials available in the help center
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Video tutorials and News from the platform on YouTube
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Video conference onboarding with our specialists, if necessary.
Service Hours
Service hours are from Monday to Friday (business days):
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Brazil: from 07:00h to 18:00h (Brasília time)
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Portugal: from 11:00h to 22:00h (Lisbon time)
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New York: from 06:00h to 17:00h (New York time)
If you send messages outside service hours, we will respond as soon as we resume activities.
Guru Academy
The Guru recently launched the Guru Academy, with online training designed for you to master all the features of the Digital Manager Guru platform. Whether you are just starting or want to delve into specific functionalities, our live and group classes offer the knowledge and support you need.
Initially, we are offering training on Recurring Billing and Subscription Management and Campaign and Lead Tracking.
And who is the MasterClass for?
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Guru clients who want to know more about recurring billing;
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Guru clients who wish to configure the recurring system;
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Guru clients and their teams who want to learn about subscription management.
In this link you will find what to expect from the course and how to register. In case of doubts, contact Support via the platform's chat.