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InteligênciaBot

InteligênciaBot is a multichannel customer service and communication platform that works to enhance customer relationships through automation and the advanced use of Artificial Intelligence. Through it, you can create smart chatbots and send automated messages via WhatsApp to speed up support and improve your business communication.

The integration between Guru and InteligênciaBot helps you to:

  • Send sales data to the InteligênciaBot platform; and

  • Create a communication campaign for messaging tools.

The integration of Guru with InteligênciaBot is done through webhooks. If you have reached the available webhook limit, simply upgrade your plan to the Plus 2 or Plus 3 category.

To activate the integration with InteligênciaBot, you must complete the following 2 steps.

On this page:

  • Step 1: Obtain Webhook URL

  • Step 2: Configure Webhook

  • InteligênciaBot Communication Channels

Before starting, you need to:

  • Have an active account on InteligênciaBot.

  • Have available webhook limit to use in your Guru account.

  • Be an administrator user in Guru or have permissions to perform the following steps.

Step 1: Obtain Webhook URL

In this step, you must access your InteligênciaBot account to obtain the Webhook URL.

Steps:

1 - Access your InteligênciaBot account with your username and password.

2 - In the side menu, access Webhooks.

inteligenciabot-menu lateral.png

3 - In Webhooks, click on New Webhook.

inteligenciabot-novo webhook.png

4 - Enter:

  1. Name: enter the desired name for the webhook;

  2. Select a sending chip: select the chip used to send the webhook.

inteligenciabot-novo webhook-criar.png

5 - Click Create.

6 - In Webhook, copy and store the Webhook URL.

inteligenciabot-criar webhook-copiar url.png

Step 2: Configure Webhook

In this step, you must access your Guru account (Settings » Webhooks) and configure an e-ticket, sale, or subscription webhook to send notifications to BotConversa.

When creating the Webhook, remember to:

  1. Select: if the webhook is for subscriptions, select the subscription status; if the webhook is for e-tickets, select the e-ticket status; if the webhook is for sales, select the sales status;

  2. Name: enter the name of your Webhook;

  3. URL: enter the Webhook URL, obtained in step 1 - item 7;

  4. Simultaneous sends: select simultaneous sends;

  5. Status: select all desired sales statuses; subscription statuses or e-ticket statuses;

  6. Filter by: check filter by all, Marketplaces or Products (1);

  7. Toggle the Active button to the on position.

(1) By choosing to filter by "all" or "marketplaces", any new product created will automatically be associated with the webhook.
webhooks-create.png
on-off.jpeg

Check the complete step by step guide:

How to configure a subscriptions, e-tickets or sales webhook.


Done! From this moment on, each updated sale that meets the criteria defined in the configured webhook will be sent to InteligênciaBot.

InteligênciaBot Communication Channels

InteligenciaBot offers support for questions related to customer service automation with advanced AI, creation of dynamic flows, campaign management, and integration of multiple agents via WhatsApp.

If you need technical or operational assistance directly from the platform, use the official channels below:

  • WhatsApp Support: main customer service takes place directly through the official number - our communication channels are open for you via WhatsApp +55 (18) 9 8124-0097;

  • Email Support: for formal requests or additional clarifications, send a message to contato@inteligenciabot.com.br; and

  • Help Center and Resources: access the FAQ and Tutorials section on the official website to find demonstration videos and answers to frequently asked questions about how chatbots and flows work.

Tip: For questions exclusively related to settings in the Guru panel or checkout operation, please contact our support team.

More Resources