Sending Custom Data to Closum

Use field mapping to send custom sale data and optional contact data to contact records (subscribers) in Closum, in order to improve your marketing automation.

You can use this feature to send product name, bank slip URL, typeable line, and other sale and contact data to customize your bank slip recovery sequence, for example.

You need to create a custom field or use the fields already mapped in Closum, and then enter the field name on Guru's side.

On this page:

• Map the sale/subscription field to a contact field in Closum

• Consult the mapped Fields list

• Delete Field Mapping

• Consult Audit

  • Consult Audit filters

Map the sale/subscription field to a contact field in Closum

Add a field mapping to fill in the contact in Closum.

Steps:

1 - Access the Guru admin with your username and password.

2 - In the side menu, access Settings > Integrations > Autoresponders > Closum.

3 - Click on Additional Settings and then on Field Mapping.

4 - According to the mapping you wish to perform, select Subscriptions or Sales. Example: if you sell a subscription product, select the Subscriptions option.

5 - Next, click on Add Mapping.

6 - Enter:

1. Closum Field: the Closum field where the sent value should be saved;

2. Subscription/transaction (sales) field: select the subscription/sale field you want to send to the contact.

7 - Click Send.

8 - Repeat steps 4 to 7 for each mapping you wish to perform.

Consult the mapped Fields list

By default, the mapping list is organized by creation date (from newest to oldest). For faster page loading speed, only the first records are displayed. If you want to view the remaining items in the list, you can scroll to the bottom of the page and click See more at the bottom center of the screen.

Steps:

1 - Access the Guru admin with your username and password.

2 - In the side menu, access Settings > Integrations > Autoresponders > Closum.

3 - Click on Additional Settings and then on Field Mapping.

4 - According to the mapping you wish to perform, select Subscriptions or Sales. Example: if you sell a subscription product, select the Subscriptions option.

5 - The list displays the following information:

1. Closum Field: the Closum field where the sent value should be saved;

2. Subscription/transaction (sales) field: the subscription/sale field you want to send to the contact.

Update Field Mapping

Once created, you can update a field mapping. This feature is useful when you need to change the sending rule for a field in Closum.

Steps:

1 – In the listing, locate the desired product and click on it.

2 – Enter:

1. Closum Field: the Closum field where the sent value should be saved;

2. Subscription/transaction (sales) field: select the subscription/sale field you want to send to the contact.

3 – Click Send.

Delete Field Mapping

Once created, you can remove a product mapping. This feature is useful when you no longer wish to send a specific sale or subscription field to a contact.

Steps:

1 – In the listing, locate the desired mapping and click the Remove button corresponding to it.

2 - Confirm that you want to perform the deletion. To confirm that the field was deleted, a message will be displayed for a few seconds in the upper right corner of the page.

Consult Audit

As a security measure, Guru stores a history of all operations performed in the field mapping, identifying user, date/time of the operation, and other details.

Steps:

1 - In the side menu, access Settings > Integrations > Autoresponders > Closum.

2 - Click on Additional Settings and then on Field Mapping.

3 - Click on the Audit tab.

4 - Activities are displayed on a timeline (from most recent to oldest).

5 - If you wish, you can view the activity details by clicking on its title.

6 - Click on one of the available sections to view the data:

Detail

Displays detailed information of the activity in question.

1. ID: identification number (ID) of the update;

2. Type of change made;

3. Created at: date of activity record.

User

Displays information about the user who performed the action.

1. Name: name of the user who performed the operation;

2. Email: email of the user who performed the operation.

Infrastructure

Displays infrastructure information (country, IP, user agent…) of the related activity.

1. Country, Region, City, Latitude & Longitude: location of the device that performed the activity;

2. IP: IP address of the device;

3. User Agent: identification of the user agent that performed the operation.

Consult Audit filters

You can use filters to view a smaller subset of existing audits. This feature is useful for finding specific audits you want to view.

Steps:

1 - In the side menu, access Settings > Integrations > Autoresponders > Closum.

2 - Click on Additional Settings and then on Field Mapping.

3 - Click on the Audit tab.

4 - In Audit, click on Filters.

5 - Fill in one or more filter options:

1. Period: searches for audits registered in the selected period - you can use the predefined time range buttons or select the date you want to view;

6 - Click Filter.

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