Integration
Integration
Breadcrumbs

Bigin by Zoho CRM

Bigin by Zoho CRM is a pipeline-focused CRM platform for small and medium-sized businesses. Through it, you can manage customer relationships, organize sales processes into visual funnels, and automate tasks within your commercial ecosystem.

The integration between Guru and Bigin by Zoho CRM helps you:

  • Segment your contacts according to the sale status;

  • Store buyer and sale data;

  • Automate the transition of deals (deals) between stages of your pipelines according to transaction status updates.

Based on active status mapping, Guru automatically sends contact data (such as name and email) and creates or updates the corresponding deal (deal) in Bigin by Zoho CRM. If you want to send additional contact or sale information, you will need to set up custom field mapping.

To track data for Bigin by Zoho CRM, you must perform configurations on both the Guru side and the Bigin by Zoho CRM side.

Integration and Setup

To activate the integration, you must connect your Bigin by Zoho CRM account (OAuth) and authorize access to Guru, and then set up sale status mappings and field mappings for sending custom data (optional).

You activate the integration with Bigin by Zoho CRM in the section Settings » Integrations » Autoresponders » Bigin by Zoho CRM.

Once the integration is active and configured on both sides, Guru sends the buyer data with an associated tag according to the sale status, as well as custom data defined in the field mapping.

Bigin by Zoho CRM Communication Channels

Bigin by Zoho CRM offers different customer service and technical support channels to help resolve questions, support integrations, and fix account issues.

If you need technical or operational assistance directly from the platform, use the official channels below:

  • Email/Form Support: submitting tickets directly to Zoho's global or regional support team for technical questions and system issues; and

  • Knowledge Base and Documentation: help center with step-by-step articles, configuration guides, and API/integration documentation.

Tip: For questions exclusively related to settings in the Guru dashboard or checkout operation, please contact our support team.