Sales Status Mapping for Infobip

Use sales status mapping to determine in which situations Infobip should automatically register and segment your customers.  

You need to define the rule for each product in Guru with Infobip. This setup is done through Status Mapping.

On this page:

• Add sale/subscription status mapping to Infobip

• View the list of Mappings

• Update Status Mapping

• Duplicate Status Mapping

• Delete Status Mapping

• View Audit

  • View Audit filters

Add sale/subscription status mapping to Infobip

Add a sales/subscription status mapping for Infobip.

Steps:

1 - Access the Guru admin with your username and password.

2 - In the side menu, access Settings > Integrations > Autoresponders > Infobip.

3 - Click on Additional Settings and then on Status Mapping.

4 - According to the mapping you want to perform, select Subscriptions or Sales. Example: if you sell a subscription product, select the Subscriptions option.

5 - Next, click on Add Mapping.

6 - Enter:

1. Products: select the product in Guru for which you want to configure mapping rules;

2. Status: select the transaction status that will trigger and associate with the tag;

3. Add Tag: add the tag you want to associate with the contact;

4. Remove Tag: enter the tag you want to remove from Infobip (optional).

7 - Click on Send.

8 - Repeat steps 4 to 7 for each mapping you want to perform.

View the list of Mappings

By default, the list of mappings is organized by creation date (from newest to oldest). For faster page loading, only the first 30 records are displayed. If you want to view the remaining items in the list, you can scroll to the bottom of the page and click See more in the bottom center of the screen.

Steps:

1 - Access the Guru admin with your username and password.

2 - In the side menu, access Settings > Integrations > Autoresponders > Infobip.

3 - Click on Additional Settings and then on Status Mapping.

4 - According to the mapping you want to perform, select Subscriptions or Sales. Example: if you sell a subscription product, select the Subscriptions option.

5 - Under View mapping list, you can add a filter (Optional).

6 - In the top right corner, click on Filters.

7 - Fill in one or more filter options:

1. Status: searches for the transaction status associated with the tag;

2. Products: searches for sales linked to the selected product(s) - products with at least one registered sale will be displayed.

8 - Click on Filter.

9 - The list displays the following information:

1. Product: the product in Guru for which you want to configure mapping rules;

2. Status: the transaction status that will trigger and associate with the tag;

3. Add Tag: the tag you want to associate with the contact;

4. Remove Tag: the tag you want to remove from Infobip (optional).

Update Status Mapping

Once created, you can update a status mapping. This feature is useful when you need to change the trigger rule for a status in Infobip.

Steps:

1 – In the list, locate the desired product and click on it.

2 – Enter:

1. Product: select the product in Guru for which you want to configure mapping rules;

2. Status: select the transaction status that will trigger and associate with the tag;

3. Add Tag: add the tag you want to associate with the contact;

4. Remove Tag: enter the tag you want to remove from Infobip (optional).

3 – Click on Send.

Duplicate Status Mapping

Once created, you can duplicate a status mapping. This feature is useful when you want to create a new status mapping based on an existing mapping.

Steps:

1 - Access the Guru admin with your username and password.

2 - In the side menu, access Settings > Integrations > Autoresponders > Infobip.

3 - Click on Additional Settings and then on Status Mapping.

4 - According to the mapping you want to perform, select Subscriptions or Sales. Example: if you sell a subscription product, select the Subscriptions option.

5 - Next, click on Duplicate.

6 - Enter:

1. Origin Product (Guru): select the source product from which settings will be copied;

2. Target Product: select the product that will keep the same settings as the source product.

7 - Click on Send.

Delete Status Mapping

Once created, you can remove a status mapping. This feature is useful when you no longer want to map the status in Infobip when a product or subscription sale occurs in Guru.

Steps:

1 – In the list, locate the desired mapping and click the corresponding Remove button.

2 - Confirm if you want to proceed with the deletion. To confirm that the mapping was deleted, a message will be displayed for a few seconds at the top right of the page.

View Audit

For security reasons, Guru stores a history of all operations performed on product mapping, identifying user, date/time of the operation, and other details.

Steps:

1 - In the side menu, access Settings > Integrations > Autoresponders > Infobip.

2 - Click on Additional Settings and then on Status Mapping.

3 - Click on the Audit tab.

4 - Activities are displayed in a timeline (from most recent to oldest).

5 - If you wish, you can view the activity details by clicking on its title.

6 - Click on one of the available sections to view the data:

Detail

Displays detailed information about the activity in question.

1. ID: update identification number (ID);

2. Type of change made;

3. Created at: activity record date.

User

Displays information about the user who performed the action.

1. Name: name of the user who performed the operation;

2. Email: email of the user who performed the operation.

Infrastructure

Displays infrastructure information (country, IP, user agent…) for the related activity.

1. Country, Region, City, Latitude & Longitude: location of the device that performed the activity;

2. IP: device IP address;

3. User Agent: user agent identification that performed the operation.

View Audit filters

You can use filters to view a smaller subset of existing audits. This feature is useful for finding specific audits you want to view.

Steps:

1 - In the side menu, access Settings > Integrations > Autoresponders > Infobip.

2 - Click on Additional Settings and then on Status Mapping.

3 - Click on the Audit tab.

4 - Under Audit, click on Filters.

5 - Fill in one or more filter options:

1. Period: searches for audits registered in the selected period - you can use the predefined time range buttons or select the date you want to view;

6 - Click on Filter.

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