Ticket information

The ticket information displays details about the participant, the event, and the associated sale, in addition to the ticket's action history.

On this page:

• Ticket information

• Participant

• Event

• Sale

• Product

• Audit

  • How to filter the Audit list

Ticket information

In the Detail section, you can view the basic information of the participant (contact) linked to the ticket.

Steps:

1 - Select the desired ticket - a screen with the data will be displayed.

2 - In Detail, the list displays the following information:

1. Code: ticket identification code;

2. E-ticket URL¹: Ticket URL - the URL will only be displayed for ticket statuses such as Assigned or Invited;

3. Created on: ticket creation date.

4. Updated on: date of the last ticket update.

(1) If desired, share the URL with the participant/guest to confirm registration.

Attendee

In the Attendee section, you can view information related to the event participant. The participant information will appear when the ticket status is Assigned or Invited. If the ticket has not yet been assigned, no data will be displayed.

Steps:

1 - Select the desired ticket - a screen with the data will be displayed.

2 - In Attendee, the list displays the following information:

1. Name: participant's name;

2. Email: participant's email;

3. Mobile: participant's contact number;

4. Country: participant's country of origin.

If desired, customize the registration form by adding customizable fields and/or smart fields.

Event

In the Event section, you can view information related to the created event.

Steps:

1 - Select the desired ticket - a screen with the data will be displayed.

2 - In Event, the list displays the following information:

1. Location: event location;

2. URL: Event URL;

3. Start Date and Time: event start date and time;

4. End Date and Time: event end date and time.

   

Sale

In the Sale section, you can view information related to the sale and the ticket.

Steps:

1 - Select the desired ticket - a screen with the data will be displayed.

2 - In Sale, consult the ticket information organized into 2 sections:

1. Sale: displays the sale identification code;

2. See details: displays the sale details - event name, buyer, tickets, payment method, among others.

Product

In the Product section, you can view information related to the created event.

Steps:

1 - Select the desired ticket - a screen with the data will be displayed.

2 - In Product, the list displays the following information:

1. Name: name of the event linked to the ticket - by clicking the View Details icon, you can access information about the created event;

2. Marketplace: name of the linked processor that transacted the payment;

3. Code: ticket identification code;

4. Offer: name of the event offer linked to the ticket - by clicking the View Details icon, you can access information about the created event offer;

5. Producer: name of the content producer or manufacturer/supplier.

Audit

As a security measure, Guru stores a history of all operations performed in the product registration, identifying the user, date/time of the operation, and other details.

Steps:

1 - Select the desired ticket - a screen with the data will be displayed.

2 - Click on Audit.

3 - Activities are displayed in a timeline (from most recent to oldest).

4 - If desired, you can view the activity details by clicking on its title.

5 - Click on one of the available sections to view the data:

How to filter the Audit list

You can use the filters to view a smaller subset of existing audits. This feature is useful for finding specific audits you want to view.

Steps:

1 - Select the desired ticket - a screen with the data will be displayed.

2 - Click on the tab Audit.

3 - In Audit, click on Filters.

4 - Fill in one or more filter options:

1. Period: searches for audits registered in the selected period - you can use the predefined time range buttons or select the date you wish to view.

5 - Click on Filter.

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