If necessary, you can force the sending of e-ticket data to integrated tools and active webhooks. This feature is useful when a tool has not received e-ticket data or it needs to be reprocessed.
E-ticket data is automatically sent to previously integrated tools, provided the sending conditions are met.
On this page:
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Resend E-ticket data
Before you start, you need to…
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Be an administrator user or have permission to perform the following actions.
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Have one or more registered tickets in Guru.
Resend E-ticket data
You can resend data to autoresponder tools and e-ticket webhooks.
Steps:
1 - Select the desired ticket - a screen with the data will be displayed.
2 - On the Detail tab, click Resend.
3 - In the displayed window, activate the desired options:
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Select All: when active, resends* the e-tickets to all active tools in the listed categories;
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Autoresponders: when active, resends* the e-tickets to the integrated autoresponder platform(s);
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Webhooks: when active, resends* the e-tickets to the associated webhook(s).
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4 - Click Send.