You can export your ticket information to a spreadsheet (XLSX file). This feature can be useful for tasks such as:
-
Storing a backup of your tickets.
-
Quickly getting a list of the main tickets or offer links used.
Ticket export is performed in the background and usually takes a few minutes. When the file is ready, you receive a notification in the Guru admin and an email containing the download link. IT is not possible to export the same spreadsheet again within a 30-minute interval.
Export is limited to 10,000 tickets. If you have a larger number of records, apply a filter to reduce the size of the list for export.
Before exporting tickets, you can apply a filter to export only the desired tickets.
On this page:
-
How to Export Tickets
Before you start, you need…
-
Be an administrator user or have permission to perform the following actions.
-
Have one or more registered tickets in Guru.
Export tickets
Ticket export to a spreadsheet is available in the E-tickets section in the Guru admin.
Before exporting tickets, you can apply a filter to export only the desired tickets.
Steps:
1 - In the side menu, access E-tickets.
2 - In Tickets, click on XLS.
3 - After a few minutes, you will receive a notification in the Guru admin with the download link. Click the notification icon1 in red to view the list of notifications.
1 It may be necessary to reload the page in your browser (press CTRL+F5) for the notification icon to change color.
4 - Locate the corresponding notification and click on Download.
The download link will be sent by email.
IT is not possible to export the same spreadsheet again within a 30-minute interval.
More Resources