Zenvia is an online omnichannel SMS platform. Through it, you can automatically send messages to your customers according to the sale status.
The integration between Guru and Zenvia helps you to:
-
Send messages automatically, according to the sale status for your customers.
From an active status mapping, Guru will send automatic messages according to the sale status to Zenvia.
To monitor the data for Zenvia, you must perform settings on Guru's side and on Zenvia.'s side.
Integration and Configuration
To enable the integration, you need to generate credentials in Zenvia, enter them in Guru, and then configure the sale status mappings.
You enable the integration with Zenvia in the section Settings » Integrations » SMS » Zenvia.
Once the integration is active and configured on both sides, Guru sends the buyer's data with an associated tag, according to the sale status.
Zenvia Communication Channels
Zenvia is a platform focused on unifying communication channels such as WhatsApp, SMS, Email, and Voice.
If you need technical or operational assistance directly from the platform, use the official channels below:
-
Help Center: access the Help Center to find technical articles, practical guides on the Zenvia Customer Cloud, and organized FAQs to resolve questions about SMS, WhatsApp, and channel integration;
-
Ticket Support and Instant Support: direct service for customers is provided through Instant Support (available in the chat icon within the Zenvia platform) - the virtual assistant Zoe provides immediate help or forwards ticket openings to specialists from Monday to Friday, from 8:00 AM to 6:00 PM; and
-
Technical Documentation and Community: access Zenvia for Developers to consult API documentation, code examples (SDKs), and implementation guides to automate communication flows and integrate Zenvia solutions into external systems.
Tip: For questions related exclusively to settings in Guru's panel or checkout functionality, contact our support team.
Related Topics