The Adyen is a payment service provider (PSP) that provides an online payment intermediation system. With this integration, it is possible to process payments from customers who are tax residents worldwide.
The Guru offers a ready-to-use integration with Adyen that helps you to:
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Integrate your business with the Adyen system without the help of a developer;
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Process payments for one-off sales and subscriptions through Guru Checkout.
Guru Checkout + Adyen Features
With Guru Checkout + Adyen, you can process payments for one-off sales and subscriptions (recurring charges) for customers with cards issued in Brazil and abroad. If you sell a digital product, it is possible to remove the address step from the payment flow.
See the complete list of available features:
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Checkout for |
Additional Features |
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|---|---|---|---|---|---|---|
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One-off Sales |
Recurring Billing (Subscriptions) |
One Click |
Payment Split (Commissions) |
Sale Without Address |
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|
✓ |
✓ |
✓ |
✓ |
|
✓ |
✓ |
✓ = available
Sale Without Address
Contact the Adyen relationship team via chat and request the anti-fraud deactivation. Then, register a standard address in Guru for purchases via Boleto Bancário and PIX. The informed address must be the same as your registration with Adyen.
Sales will not be processed correctly without these steps being completed!
(1) The Adyen always charges in the account's currency, including payments with cards issued abroad.
Available Payment Methods and Currencies
With Guru Checkout + Adyen you can accept payments with credit card and other local payment methods according to your Adyen account currency.
Attention: To process credit card sales with Adyen, it is necessary to contact Guru to request the PCI Compliance document to send to Adyen.
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Billing currency |
Available payment methods |
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|---|---|---|
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BRL |
Brazilian Real |
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EUR |
Euro |
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MXN |
Mexican Peso |
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Expand your checkout payment options
You can add payment methods such as Paypal and Criptomoeda to your checkout! For this, it will be necessary to integrate a second payment method, and you can consult the compatible payment processors in the guru Checkout options list, as Adyen does not natively provide these payment methods.
The options billet and PIX are only available in the checkout version for customers in Brazil.
The option MB WAYis only available in the checkout version for customers in Portugal.
The option OXXO is only available in the checkout version for customers in Mexico.
Each payment processor has its own rules for transaction authorization, which may involve security validations and internal platform criteria. To consult the reasons for refusal and more details about these returns, access the adyen documentation.
Integration and Configuration
To activate the integration, you need to inform Guru of your Adyen production account keys.
You activate the integration with Adyen and perform additional configurations in the section Settings » Integrations » Guru Checkout » Adyen.
Once the integration is active, add products and offers to generate checkout links.
Adyen Communication Channels
The Adyen offers specialized support for issues involving transaction processing, anti-fraud analysis, and value settlement.
If you need technical or operational assistance directly from the processor, use the official channels below:
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Support via Customer Area (recommended): access your adyen account, click on the help icon (?) and select Contact Support - a ticket can be opened via email
complaints@adyen.com; -
Support Email:
partnersupport@adyen.com- always include your Merchant Account name in the subject; -
Documentation Center: docs.adyen.com - ideal for consulting response codes and technical integration details; and
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Emergency Support: 24/7 phone lines available within your logged-in area for critical service interruption cases.
Tip: For questions related exclusively to the configurations in the Guru panel or the checkout's operation, contact our support team.