FAQ - E-ticket Dashboards

Find answers to frequently asked questions and situations related to E-ticket Dashboards. On the dashboard, you will find a centralized view for managing events, divided into two main areas: the control of Stock (sales and availability) and Operation (ticket lifecycle and check-in).

On this page:

• Group Configuration for Event Management

• Information Concepts

• Operational Analysis

Group Configuration for Event Management

In this section, you will find answers to questions related to group configurations for event management.

- How to select the Product Group to view the E-ticket Dashboards?

To select a Product Group and view its data in the Guru Dashboards, you must use the Filters. feature.

To do this, you must access the Dashboardsmenu, select the E-ticket Dashboard, and then click on Filters. In Filters, in the Groups field, select the desired Product Group from the list.

The visualization of E-ticket Dashboard information is necessarily based on a product group. The dashboard does not display aggregated data from all events simultaneously, only from the selected group.

- How to configure the Product Group to manage an event?

To configure a Product Group to manage an event (and for the metrics to appear in the E-ticket Dashboard), you must create a group and activate the Group for event management (E-tickets).configuration.

To do this, you must:

1. Create and Configure the Group:

   1. Access Settings, select Product Groups and click on Add (or edit an existing group), fill in Group name (e.g., Your Event Name) and then activate the option Group for event management (E-tickets).

2. Associate Products (Tickets) with the Group: for the system to know which products are part of this event, you must link them to the newly created group.

   1. When creating the group: you can add existing products by clicking on the Products tab within the Product Group. To do this, you must click on the created product group, click on Add Product and select the Existing option to search for already registered E-ticket type products; or

   2. In the product registration: alternatively, when creating or editing an individual product (products Menu), you can select this group in the Product Group field.

Why is this configuration necessary?

Activating the option Group for event management (E-tickets) is what "unlocks" the visualization of the E-ticket Dashboards (Stock and Operation). Without this option active, the system will treat the group only as a generic sales aggregator and will not display check-in graphs, assigned participants, or entry flow.

Information Concepts

In this section, you will find answers to questions related to the concepts of e-ticket status information.

- What is the difference between Open and Assigned tickets?

The fundamental difference between Open tickets and Assigned tickets lies in the identification of the final participant and the availability for event access.

In the E-ticket Dashboards, the definitions are:

• Open: represents tickets that have already been generated or issued (either through a purchase or a complimentary ticket sent), but which have not yet had a final participant or guest associated - that is, the ticket needs to be assigned to a participant;

• Assigned: represents tickets that are already associated with a specific participant (guest or participant) and for which the participant has already generated the final ticket with the QR Code - it is important that the participant/guest has the ticket on their cell phone or printed on the day of the event.

- What stock metrics does the E-ticket dashboard display in detail?

The E-tickets - Stock dashboard displays detailed metrics for ticket control, providing a clear view of availability and sales performance.

The metrics presented are:

• Total: the total number of e-tickets (tickets) put up for sale associated with the event's product group;

• Sold: the total number of tickets that have already been purchased and had payment confirmed;

• Reserved: the number of tickets awaiting payment (e.g., printed slips or pending transactions), being temporarily removed from available stock; and

• Available: the number of remaining tickets that can still be sold.

And what other levels of detail?

In addition to the general numbers, the dashboard details these metrics in two visual and analytical ways, which are:

By Product: a graph that lists each type of ticket (product) created for the event, comparing the defined maximum stock with the quantity of sales and reservations made; and

By Offer: showing a list of the performance of specific offers (such as promotional batches), displaying the Total, Sold, Reserved, and Available columns for each variation.

Operational Analysis

In this section, you will find answers to questions related to the concepts and operational analysis of e-tickets.

- Difference between Stock and Operation views in E-tickets?

The main difference between the views lies in the objective of the analysis, where the Stock Dashboard focuses on sales capacity and availability, while the Operation Dashboard focuses on the ticket lifecycle and the logistical flow of participants at the event.

How to analyze the main indicators?

- How does the check-in status affect operational metrics?

The check-in status directly impacts operational metrics by confirming the participant's presence and ending the operational lifecycle of that specific ticket.

In the E-ticket Dashboard - Operation, this status affects the data in the following way:

1. Checked-in Metric: when the status of a ticket changes to Checked-in (either via QR Code scanning in Credentialing Mode or manual), it feeds the Checked-in metric - this number represents the total number of tickets that were effectively validated for event access, differentiating them from tickets that are only sold or assigned;

2. Flow Management: the status allows calculating the participant conversion rate on the day of the event - by comparing the number of tickets with Checked-in status versus Assigned (tickets ready for use), the organizer can monitor the entry flow in real time and verify the attendance percentage per product;

3. Status "Assigned": for a ticket to affect the Checked-inmetric, it must necessarily have passed through the Assigned status (have a final participant assigned) - the system requires the ticket to be assigned to allow entry validation.

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